Help & Support

Frequently Asked Questions

Our Website

What does 'Güzell' mean?

How do I search for products?

Can I see prices in a different currency?

How do I sign into my account?

I would like to advertise on your store.

I would like you to list my products on your store

I would like to provide positive feedback

I would like to make a complaint

Your account

How do I sign into my account?

How do I change my account details?

Do I need an account to buy?

I am experiencing a technical difficulty. Can you help?

Before placing your order

What are your delivery charges?

Do you deliver overseas?

Can you deliver to an alternate delivery address?

What payment types do you accept?

A product on your site is out of stock in my size or colour. When will it be back in stock?

I would like to provide feedback or make a complaint

After placing your order

I would like to cancel my order

I haven't received my order

How long will my delivery take?

I would like to track my order

How can I view my past orders?

I would like to provide feedback or make a complaint.

After receiving your order

I have ordered the wrong item or I no longer want the item.

I have received a faulty item

I have received an item that I had not ordered or is the wrong size or colour

I would like to provide feedback or make a complaint

Can't find what you're looking for?

Getting in touch

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